Fitness Coach-10month FTC


We have an Fitness Coach Vacancy on a 10 month FTC. Ending Feb 2022.
Based at one of our luxury developments Embassy Gardens in Nine Elms.
You will greet and interact with residents and guests and actively support them in reaching their fitness goals. You will also teach exercise classes, provide personal training and always ensure that our members receive a 5 star professional service and have an enjoyable experience within the Leisure facility.
Key Responsibilities:
To support the Health Club Manager and Estate Management Team with all operational aspects of the leisure facility.
To contribute to the development of the department by promoting the leisure services to members and tracking their progress.
To consistently deliver a high level of customer care to all residents and guests.
To work as an integral part of the team, to greet and interact with residents/guests, carry out duties as specified and ensure the environment and equipment is maintained to the highest standards.
To personal train clients when required.
To assist with the daily operations at the Sky Pool.
Responsible for offering residents and guests a 7-star professional service at all times and ensure a safe, clean and enjoyable experience within the Leisure facility.
Proactively ensure the smooth and professional running of the leisure facility.
Teach exercise classes to residents/guests of the Leisure facility.
When required train residents in Personal Training.
To assist the Sky Host with duties on Level 10.
To conduct daily Sky Pool inspections and report everything back to the HCM.
To be the first respondent in case of any emergency in the Leisure facility.
Answer all residents and guests’ questions, concerns and complaints professionally, effectively and on time, where necessary refer on to the appropriate person.
Be fully familiar with the services offered by the Leisure facility/estate and serve as a customer service liaison between residents/guests and management.
Help with resident/guest retention and growth by interacting in an intelligent, tactful, and friendly manner.
To carry out Gym inductions and Sky Pool inductions.
Stock all storage units; clean and organize all fitness areas, including cleaning all fitness equipment, studios and any rooms/areas within the leisure facility.
If your shift ends and there is no replacement you must remain in until appropriate cover has been identified and the HCM has been notified.
Attend all departmental meetings and any other staff meetings, as arranged.
Be able to recognize opportunities and refer, promote/sell PT, wellness, exercise classes, master classes or any other service offered by the Leisure facility.
Continue your own ongoing education and training, in conjunction with that provided by the leisure facility/BPL.
Accept and complete all assignments deemed appropriate by the HCM/Estate Management/BPL.
Maintain a personal clean, neat, healthy and professional appearance. Correct and complete uniform must be worn at all times.
Abide by all the Estates/BPL/Company policies and procedures.
Cover the fitness reception when required.
The post-holder will be required to perform other duties to those listed above, for example, assisting with special events or functions, pool testing, assisting with the pool plant.
The post holder may be required from time to time to work within other Estates Leisure facilities and therefore may not be based on one single site.
Skills, Experience & Qualifications
* Proven ability to build strong working relationships with clients.
* Passionate, lively, approachable, and charismatic.
* Pro-active self-starter.
* Good team player.
* Ability to offer constructive advice to others.
* Good working knowledge of health & safety.
* Face to face customer services experience.
* Experience of delivering fitness training classes.
* Recognised fitness qualification Personal Trainer Level 3 or above

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