Front of House Concierge Officer

Axis Group Integrated Services

DescriptionFront of HouseFront of House Concierge Officer – City within Corporation of LondonJob details Salary£11.50 an hourJob TypeFull-time – Permanent.HoursMonday to Friday 07:00-19:00. 60 hours a week.BenefitsDry Cleaning service – Bi WeeklyHSF Health Care PlanPension Scheme28 days leaveUnrivalled employee benefitsRole specific training and developmentAnnual Bonus schemeQualifications/ExperienceFront of House Concierge/SecurityCorporate Customer ServiceCustomer Service/HospitalityLicencesCurrent Front Line SIA Licence (Required)Full Job DescriptionAre you an enthusiastic and highly motivated individual who is passionate about service excellence with an impeccable appearance and deportment? Do you have a desire to further your career within the security sector and take full ownership of the FOH Concierge role?Axis Security are recruiting for a Front of House Concierge Officer to work within a prestigious building in the City of London.In this role you will look to enhance the visitor experience with every interaction and consistently seek to create a great first impression. Anticipate a guest’s needs and provide those extra touches that make a visit to our premises memorable for all the right reasons.An outstanding hospitality professional who can deliver our service with enthusiasm, attention to detail and pride in their role. Someone who can tailor their performance to meet the precise operational requirements of our client day in day out.What You Get Excellent salary of £11.50 per hour. Training, Support and Personal Development. Enrolment into the company’s pension scheme and staff discounts on many retail stores,restaurants, travel companies, and much more. SIA Badge renewal covered by Axis Security. Full uniform provided.What We Want A current Front Line SIA Licence. Excellent written and verbal communication skills in English. At least 1 year’s demonstrable experience in FOH/Concierge role within Reception, Hospitality or Security. Candidates unable to evidence experience and qualifications will not be considered. Be responsive to the client’s needs and work in partnership with the client and other suppliers to support the delivery of the services. Must be pro-active in your duties, be able to work on your own initiative and work with others. Must be able to work under pressure, be able make decisive decisions during incidents and difficult situations. Strong knowledge of site processes and procedures, and aptitude for learning and applying such. Right to work in the UKDuties & Responsibilities ‘Meet and greet’ function whilst on post at the front of house. Controlling the access control systems. Supporting the FOH team in the event of a fire/security situation. Acting as the appointed person in the event of evacuations, liaison with emergency responders. Directing visitors to the correct departments or reception area for information. Assisting with enquiries from building tenants and visitors. Ensuring that anyone entering your building has permission to do so. Conducting patrols and visual building checks. Carry out daily and weekly building inspections. Identifying and reporting repairs and defects.Please note that due to the nature of the role, the successful candidate will be required to be security screened in accordance with BS 7858 and as such will need to have a five-year checkable employment or educational history or able to provide evidence of any periods of unemployment.

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